Frequently Asked Questions
Registration and User Accounts
Posting an ad
Communication between Sellitnow users
Data Protection and Security
Payment in Sellitnow
Why do I have to register?
Registration has many advantages and is necessary to be able to use selling to the full extent and gain access to your “My Sellitnow” account section. When you register, you can post your own ads and save ads to your favorites list. You can also rate other users, access the messaging center to send and answer questions, and much more. We also need your email address to keep you updated about your ads and inform you of messages from other users
Why do I have to register?
Registration has many advantages and is necessary to be able to use selling to the full extent and gain access to your “My Sellitnow” account section. When you register, you can post your own ads and save Ads to your favorites list. You can also rate other users, access the messaging center to send and answer questions, and much more. We also need your email address to keep you updated about your ads and inform you of messages from other users.
How can I create an account?
Registration is free. To create an account, click on “Sign in” at the top-right corner of the page. Then click “Signup”. You can choose to register with your email address. If you register with your email address, you will need to confirm it and create a username and password.
What type of accounts are there?
Sellitnow have two versions of the accounts: Individual and Business.
What is Individual account?
As the name indicates, it is for individuals. If you want to sell any product to any other individuals you can post the ad for free in the individual account.
How many ads I can post in individual accounts?
You can post 10 ads per month using individual account.
What happens if I exceed the limit for ads in individual account?
If you are exceeding the limits for ads, that is if you are posting more than 10 ads per month, then you need to change the individual account to a business account as per our criteria.
What is business account?
This will be useful if you have a contract between company to company and you are posting multiple ads per day. This is a paid version, but for one year's its absolutely free.
What are the minimum requirements to register a business account?
You need to send your company trade license and manager emirates ID at email@example.com for initial approval and after approval you can enjoy a free listing in your business account.
How many ads I can post in business account?
You can post up to 50 ads per month using business account.
What happens if I exceed the limit for ads in business account?
If you are exceeding the limit then you may need to pay for business accounts.
What is the special feature of business account?
Business account will be absolutely free for the first one year and then you may get charged if you exceed the limit 50 ads per month.
Why was my images removed?
Your image may have been removed because it does not adhere to one or more of the following guidelines: - Your image does not comply with the rules set out in our Prohibited Content Policy - The image should be in .png, .gif or .jpeg format and should not exceed 20MB per file If you feel your removed image complies with all guidelines, please send us the image via our contact form and we will review its suitability.
How do I post my ad?
Posting ads to Sellitnow is quick, easy and free. Just click the “Post free ad” button at the top-right corner of the page and then follow the subsequent instructions.
What should if I can’t find any fitting category for my ad?
Please choose a category that would best suit your ad. If you think this category should be listed on Sellitnow, please send us your suggestion using our contact form. We’d be happy to add it to our list.
How can I include images in my ad?
Log into your account, go to “My Ads”, and click “Edit” next to the respective ad. You can upload up to 5 images to your ad. Here are the steps: Click on the gray camera icon and select an image saved on your computer Click “Open” to upload the selected image to your ad. You can repeat this process for up to 5 images in JPEG/GIF/PNG format and with a maximum size of 20 MB per image. In that case, images have to be available on the internet. Please consider our “Term of use” policy when selecting an image.
Can I upload video of my ad?
Yes, you can upload up to 1 “You Tube” video URL link in upload video section.
Why had I not received a confirmation mail?
If you didn’t receive a confirmation email, please check your spam folder. If the email isn’t there, please contact us via our Contact form.
How can I edit and delete my ad?
Log into your Sellitnow account, go to “My ads” to get an overview of your ads, and there you can choose to edit/delete them. Deleted ads, however, cannot be restored, not even by our customer support team.
Why my Ad is still pending?
To ensure good quality ads on Sellitnow, we review ads at random, as well as those which have been flagged by other users. If your ad is “pending”, it means that it still has to go through the review process. This could take some time because it is a first-come, first-served basis.
How long will Ads remain active on the site?
In most categories, your ad will remain posted for 30 days, but there are some exceptions. In the “My Ads” section of your account, you can see the remaining duration of your ad. Sellitnow will also inform you of your ad’s status before it expires.
How can I report an Ad to the Sellitnow team that I suspect of fraud?
Why were my images removed?
Your image may have been removed because it does not adhere to one or more of the following guidelines: - Your image does not comply with the rules set out in our Prohibited Content Policy - The image should be in .png, .gif or .jpeg format and should not exceed 20 MB per file If you feel your removed image complies with all guidelines, please send us the image via our contact form and we will review its suitability.
What kind of ads can I post?
Should I give my email address and phone number when posting new ads?
When you click on post free ad by default it will show your registered email address and phone number. You can use different one at the time of posting ads.
What can I choose, if I am not able to find a category that matches my product?
Please contact us if you need a new category or sub category. We will consider that in the next website update. We cannot guarantee to add a new category probably because of the existing database. Before it is available you may post to a closer category for now.
How long it will take for the ad to become active?
Once you post your ad in Sellitnow, it will be showing “Pending Approval” status. Because it has to go through the review process. It may take 4-8 hours for the ad to become active.
How can I get the product feature filter?
Click on the product filter menu, which you can see on the search button. Select a product from the list and that will take you to the product feature filter page.
How do I access my account?
At the top right of the page, you can see sign in. It will ask you to provide either email address along with password and then click on the Sign in button. That will take you to the” Personal Home” welcome page.
I am experiencing issues with logging in. What can I do?
If you are getting a message like ‘These credentials do not match our records.', double check that your email address and password has been entered correctly. Make sure there are no spaces, extra dots. If the email address is correct and if you are not sure about the password, then you can reset your password by clicking Lost your password? You may need to provide your email address and the click Submit button. You will receive a password reset link in your email.
How can I change my Mobile number?
Once you have logged into the account, on top, to the right of the search button you can see a drop-down button with your name. Select ‘Personal Home' page and at the bottom you can update your mobile number.
How can I change my password?
Once you have logged into the account, on top, to the right of the search button you can see a drop-down button with your name. Select ‘Personal Home' page and at the bottom you can change your password.
How can I change the username or email address linked to my account?
Unfortunately, it is not possible to change your username after registration.
How do I log out?
Click on the drop-down button which shows your name, on top of the home page. It lists log out button as the last option.
How can I retrieve my account once it got deleted?
Unfortunately, it is not possible to retrieve the deleted account. But you can go for a new account sign up.
How do I close my account?
If you really need to close the account, click on Close account button which you can find on the left side of your Personal Home page. That will take you to the confirmation page and you can proceed with cancellation.
How can I see my own profile?
To see your own profile, click on Menu button which you can find in the Home page. Then click on Profile. You can see your own profile information. You can click on the Edit icon in the profile page, in order to edit your profile.
How can I contact the advertiser of an Ad?
Contacting the advertiser of an ad is very easy and simple. Please use the Call or WhatsApp buttons provided in the ad. Also, you can contact them via Email.
How can I share my location?
We have the option to share your location during the time of Sign up. Otherwise, you can also adjust your browser settings to allow Google to determine your location. If your location cannot be determined, you can choose nearby locations.
How do I know when I receive a new message?
You can find the Conversations icon in the “Personal Home” page after login.
Can I send product images to users?
Yes, you can send product images via WhatsApp or email.
How do I stop people sending messages me?
If you don’t want to receive messages from a specific user, you can block that user from their profile section.
How can I report an abuse ad to the Sellitnow team?
If you find the ad as abuse or fraud, please click on the Report Abuse button which you can see on the top of the ad page to the left of the share button. We appreciate your help!
What can I do if my phone number is there on an ad on Sellitnow without my consent?
Please contact us using the Contact us form with details of the ad and the proof of ownership of the phone number. That fraudulent ad will be removed immediately.
What is Sellitnow?
Sellitnow is a UAE classified ads destination that can be used to post and search ads. Sellitnow helps you to find a Job, place to live, buy a car and much more. It’s also allows you to post ads to, for different categories like rent a home, car, Job, technical services, furniture and many more.
How can I contact Sellitnow employee?
If you have any queries regarding setting up your account, posting ads or if you experience any issue with Sellitnow, you can send us mail at firstname.lastname@example.org or use our Contact Us form to get in touch with our customer support.
Is Sellitnow free?
Sellitnow have two versions of the user accounts: Individual and Business. Individual account is free up to 10 ads per month for an individual person or freelancer. Business account is for the company owner, like a real estate agency, auto sale, purchase company and other companies like this. It will be absolutely free for the first one year and then you may get charged if you exceed the limit 50 ads per month
How can I make my payment for business accounts?
You can use debit or credit card for payment. But now we are offering free premium subscription for one year. So, no need to pay now!
How will people pay me?
Sellitnow does not offer any online transaction process for sellers and buyers. We are providing a marketing place and transaction method needs to be decided by the seller and buyer.
How can I download Sellitnow app?
You can download Sellitnow app from Android & iOS store for free of cost.
How do I unsubscribe advertisement/newsletter emails?
You can easily unsubscribe the emails, by clicking on the Unsubscribe option which you can find at the bottom of the same email.
How do I share my ad in other social media?
After posting your ad in Sellitnow platform, click on the share button which at the top of the ad.
What is ‘Premium Ad’?
The premium ad helps you to promote your product or service by giving more visibility to your ads to attract more buyers and sell faster.